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I need to set up a fake ticketing system to test if people can do tickets.

Can anyone suggest a ticketing system which is:

- easy to set up.
- easy to reset back to a particular state.
- easy to send in automatic tickets with bash.

@malin
I've never used OTRS before, so it might suck. It's easy to set up because these folk have already done it for you: turnkeylinux.org/otrs

Easy to set back to any arbitrary state by making a snapshot of a VM or container.

I don't know if it can be automated with bash, but worst case scenario you can use curl to make HTTP POSTs just like a browser would.

@malin
I feel weird about using Turnkey in production because if I didn't build it then it's harder for me to fix, also I've found it difficult to update their images beyond the base OS. nevertheless, it's perfect for a temporary testing thing.

@linkz57 Ooft - that's a lot of things in one tool. Looks like it'll do the job though.

Got a maybe-MWE with task-web atm, so hopefully I won't have to jump into the 3,000 tools there, but if I get more server-power, maybe replicating a full company would be possible.

@malin
What are you trying to do, making a fake company? Interviewing potential IT folk? Insurance fraud?

@linkz57
I'm making fake companies for testing.

Qualifications have been a *really* poor indicator of performance, so we ask people to just do IT. I break VMs and get people to fix them. I ask people to set up Office-365 trials, and configure it for a 7-user company.

Soon, I'll be making fake tickets for dispatch.

People's ability to perform in fake companies will hopefully be a much better indicator of future performance, as it's a more direct measurement.

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